Omnichannel Inbox

Apa itu Omnichannel Inbox?

Omnichannel Inbox Tyrex menggabung 5 channel komunikasi: WhatsApp (Meta Direct, bukan Wati/360dialog), Instagram, Messenger, Email, dan marketplace chat (Shopee/TikTok/Tokopedia) dalam 1 dashboard 3-pane (HubSpot-style). Direct Meta Cloud API = lower cost + faster.

Fitur Utama

• 1WhatsApp Cloud API direct (Meta Embedded Signup OAuth, bukan BSP)
• 2Instagram + Messenger DM
• 3Email (IMAP/SMTP atau via Gmail/Outlook OAuth)
• 4Marketplace chat (Shopee/TikTok/Tokopedia) terintegrasi
• 53-pane UI: conversation list / thread / customer context
• 6Auto-reply rules + AI suggest reply (via AI Studio)